FREQUENTLY ASKED QUESTIONS
WHAT IS AN UNDERLYING ASSET?
A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.
COLORS OF THE RATES ON THE TRADING PLAFORM
Orange indicates a higher rate than the previous trading day's closing level. Blue indicates a lower rate than the previous trading day's closing level.
WHAT IS THE TIME SHOWN ON THIS SITE?
The time is set at GMT +0 and it's synchronized with the market time.
WHERE CAN I VIEW THE PRECISE TRADING HOURS OF EACH ASSET
A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index located at the bottom of the home page.
WHERE CAN I VIEW MY TRANSACTION HISTORY
All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.
SHOULD I INSTALL SOFTWARE?
No, Unioption provides a stand-alone web based solution and additional software is not necessary.
After money is deposited, you can enjoy a trade on the website at once.
WHAT IS THE REGISTRATION FEE?
No. A deposit is not required and no credit/debit card details are required in order to register for this site.
DO I HAVE TO DEPOSIT MONEY FOR REGISTRATION?
No. A deposit is not required and no credit/debit card details are required in order to register for this site.
WHAT CURRENCY CAN I USE FOR TRADING?
You can open an account in USD or EUR. Please note that you cannot change your currency selection after registration.
HOW SECURE IS TRADING WITH UNIOPTION?
We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.
I HAVE PROBLEMS WITH THE REGISTRATION PROCESS. WHAT SHOULD I DO?
Please send us a note by Email or telephone or simply press the Live Person button on top of the page.
HOW CAN I REGISTER?
Registration is extremely simple:
1. Click on “Open Trading Account” on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification link. Click it.
5. You’re done. Welcome to Unioption!
Unioption offers a number of attractive reward features to its new and regular customers. Bonuses and one time trading credits rewarded to customers are part of Unioption's promotions program. These bonuses are limited time offers and the terms and conditions associated with any bonus rewards are subject to change.
In order to withdraw any funds, the preceding stipulation be fully met and fulfilled.
Any indication of fraud, manipulation, cash-back arbitrage, or other forms of deceitful or fraudulent activity based on the provision of the bonus will nullify the account and any and all profits or losses garnered.
REFER A FRIEND
You will be entitled to receive the Refer a Friend Bonus (the "RF Bonus") if:
(i) Following a referral by you of a friend to Unioption (in accordance with the referral procedure of Unioption), the friend opens a user account with Unioption, deposits at least USD 200 in his account and performs a trade via the Site; provided that the friend never had a user account with Unioption (such a friend will be deemed a "Friend"), and (ii) Prior to the Friend opening an account with Unioption, you had a valid user account with Unioption, deposited USD 200 (at least) in your account with Unioption and performed a trade via the Site.
The sum of the Bonus will be USD 50 that will be deposited in the user accounts of both the Referee and the Friend. Each of the Referee and the Friend will be allowed to redeem the Bonus for withdrawal purposes only after making trades in the volume of at least 30 (thirty) times the sum of the Bonus.
If you are entitled to receive the RF Bonus, the Friend will be entitled to receive an RF Bonus as well.
If either you or the Friend are entitled to receive any other bonus, prize or benefit from Unioption in connection with the activities that give rise to the entitlement to the RF Bonus, then you and the Friend will receive the higher of the RF Bonus or the other bonus, prize or benefit – to be decided at the sole discretion of Unioption.
If, at any time before you or the Friend receive the RF Bonus, your or the Friend's account with Unioption at the Site is closed, blocked, or self-excluded from promotional offers, neither the Friend nor you will be eligible for any RF Bonus.
The sum of the RF Bonus will be USD 50 that will be deposited in the user accounts of you and the Friend. You and the Friend will receive the RF Bonus in your user accounts within two business days from the date in which you are entitled to receive the RF Bonus in accordance with these terms and conditions.
There is no limit on the number of RF Bonuses you may receive, subject to these terms and conditions.
For the avoidance of doubt, it is hereby clarified that an RF Bonus will be granted once per Friend.
Unioption's decision is final on all matters relating to the awarding of the RF Bonus and shall not be subject to review or appeal by you or any third party.
The provisions of article 12 of these terms and conditions apply to the RF Bonus as well.
DEPOSIT & WITHDRAWAL PROCEDURE
This policy applies to all Unioption accounts.
To deposit and withdraw any funds with Unioption the Following criteria must be met by each client.
Each client must submit documents authenticating their account with Unioption.
Those documents are as followed:
1. A Photo ID. This must be government issued and can be a driver's license, passport or residency card.
2. Proof of address such as a utility bill. This must verify your physical or billing address in the country of your residency.
3. If invested through credit card, then a copy of the credit card used for investment must be sent. The copy should be that of the front and back of the credit card with the middle 8 numbers of the card covered and the CVV on the back of the card should be covered as well.
These documents should be scanned in clear copies and sent via email to [email protected]
with your name in the subject line of the email.
A client can invest with Unioption using multiple methods. You can find the details at the Banking page
Unioption is working daily on providing our clients more processing and investment methods.
Unioption's finance department handles all withdrawal requests submitted. The documents outlined above must be submitted in order to process a withdrawal.
There is no fee to withdraw via credit card, however any withdraw using bank transfer will accompany a processing fee of $25.
Once a withdrawal request is submitted it can take Unioption up to 3 business days to process the request. Once the request has been approved please allow an additional 5-7 days for the funds to show in your account.
If you have any questions in regard to this policy please feel free to contact us via our live chat, email or phone.
We look forward to assisting you in all your trading needs.
HOW CAN I WITHDRAW MONEY FROM MY ACCOUNT?
You can withdraw money from your account by either credit card (in case you deposited money with credit card) or wire transfer.
HOW CAN I CANCEL A WITHDRAWAL?
Even if your withdrawal request is being processed, you will still be able to discontinue the withdrawal and return the money to your account in Unioption. The reverse withdrawal option is especially useful when you do not have sufficient funds in your account, but you wish to undertake other activities. In order to cancel a withdrawal please contact us by either phone or e-mail.
IS THERE A MINIMUM WITHDRAWAL AMOUNT?
Yes. The minimum withdrawal amount is 100 USD/EUR/GBP depending on your trading account currency.
WHAT IS THE MINIMUM DEPOSIT AMOUNT?
200 USD/EUR/GBP depending on the currency of choice in your account.
WHAT IS A PUT OPTION?
An option that provides the holder with a profit when the underlying asset falls in value relative to the purchase level. In the event that the option expires at exactly the same price, the full original investment amount will be returned to the investor.
WHAT IS A CALL OPTION?
An option that provides the holder with a profit when the underlying asset rises in price compared with the level it was purchased at. In the event that the option expires exactly at the same price, the full original investment amount will be returned to the investor.
WHAT IS DOUBLE UP?
If you are close to your expiry time, and you think that the direction you predicted is on a roll, then you have the chance to “do it again” by clicking on Double Up. By doing this, you can create a new trade with the same conditions, for the current price of the asset. In a nutshell, when things look good, Double Up gives you the opportunity to increase your investment and thus, double your profits.
Double Up Benefits:
• Increase your investment on open positions
• Make double the profit on expiry
• Immediately capitalize on a strong position
WHAT IS ROLLOVER?
Rollover is a powerful stop loss strategy that allows you to postpone the expiry of your option. When the market disagrees with you, that is – when it looks as though your prediction is not going to be on target by the upcoming expiry date, activate Rollover with the click of a button. This gives you another opportunity to close in the money.
• Postpone the option's expiry time
• Utilize a powerful stop loss strategy
• Get 30% higher returns when your option expires in the money for an added 30% investment
• Turn loss into gain with time on your side
• The Roll over is available up to 10 minutes before the Expiry
Per each particular option Rollover can be applied only once.
*Rollover feature is not available for the end of the day trade.
WHY AM I NOT ABLE TO MAKE A TRADE?
1. All our assets are available during market trading hours. Outside the market trading hours, the asset will not be displayed in Unioption.
2. Another reason could involve a lack of sufficient funds in your account.
3. If none of the above answers your question, please contact us via email at: [email protected]
or through our customer service phone numbers in your region(located under "contact us").
WHY DO THE RATES CONTINUE TO CHANGE BEFORE I MAKE A DECISION?
Unioption deals are dependent on the markets, which are dynamic and change all the time. The fluctuations in the market, in currency rates, and in other parameters, affect our fully automated pricing engine. This is why rates and premiums may change all the time. For your convenience, we developed the currency rates table which displays market data in real time and can give you an indication as to whether the rates are going up or down. When the rates in the bar are green it means they went up since the last update, when they are red it means they went down since the last update.
WHAT IS THE EXPIRATION TIME?
The expiration time is the time and date at which an option expires.
WHAT IS THE EXPIRATION RATE?
The expiry rate is the level of the underlying asset at the time of expiry of the asset according to Reuters. This is the determining level if the option has expired in-the-money or out-of-the-money. A different expiry rate is determined for each underlying asset.
WHAT ARE THE RATES DISPLAYED IN THE TRADING BOXES?
Rates are the quoted prices of the underlying assets. The rate is a live feed directly from Reuters adapted using Unioption algorithms. The rates we present in the trading boxes on our home page are those at which Unioption is willing to sell the following options.
HOW CAN I INVEST?
To invest, you must choose between "call" or "put" options for a given underlying asset. Clicking on the call/put button will open an investment sheet in the same box, where you will be requested to enter the amount of the investment and to approve execution. The selection may be canceled by clicking on "X" at any time before approval of the transaction. Please note that the rate keeps updating in the investment sheet.
HOW CAN I CONTACT YOU?
You can contact us via e-mail ([email protected]
), by calling one of our offices or by pressing the Live Person button on top of the page.
HOW CAN I UPDATE MY PERSONAL DETAILS?
You can update the information in My Account>Personal Details or contact us by email.
WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?
Please go to "Forgot Password"? on this site. And reissue the password.